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BHRI Named Four-Time National Top Performer for Outpatient Services

Date Posted: 1/25/2010

BAPTIST HEALTH Rehabilitation Institute (BHRI) is proud to announce that Press Ganey Associates has named it a 2009 Summit Award Winner. This is the fourth year in a row that BHRI’s Outpatient Services has received this award.  Press Ganey currently partners with more than 7,000 healthcare facilities - inluding nearly 40 percent of U.S. hospitals - to measure and improve the quality of their care.

The Summit Award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years. BHRI’s outpatient and satellite therapy centers under the Outpatient Services Department have maintained a 95 percentile or higher on their patient satisfaction surveys for the past consecutive nine years.  “This award shows our patients that we provide the best service available,” said Greg Crain, vice president of Patient Services of BHRI and BAPTIST HEALTH Medical Center-Little Rock. “And it sets BHRI apart from everyone else in our field locally and nationally.”  BHRI is Arkansas’ largest acute rehabilitation hospital with 120 beds.  Since 1974, BHRI has touched the lives of thousands of  patients through our acute rehabilitation 

Press Ganey is a nationally recognized company that partners with healthcare facilities to measure the level of customer satisfaction and improve their quality of healthcare delivery.

More than one-third of U.S. inpatient hospitals currently partner with Press Ganey. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their patient satisfaction results against peer organizations.

BAPTIST HEALTH is the state’s most comprehensive health care system. With more than 180 points of access, including four hospitals and one rehabilitation institute (BHRI), BAPTIST HEALTH is committed to delivering "All Our Best" in health care to the people of Arkansas.

For more information about BAPTIST HEALTH services, call BAPTIST HEALTH HealthLine at B-A-P-T-I-S-T (227-8478) or 1-888-B-A-P-T-I-S-T.