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If you have questions about your bill, Click Here to go to the Billing Inquiry Form, or call 501-202-3900.
Frequently Asked Questions:
Q. Does Patient Accounts handle the bills for Little Rock only?
A. The Patient Accounts Department handles the patient accounts for all five BAPTIST HEALTH Hospitals:
- BAPTIST HEALTH Medical Center - Little Rock
- BAPTIST HEALTH Medical Center - North Little Rock
- BAPTIST HEALTH Health Medical Center - Arkadelphia
- BAPTIST HEALTH Medical Center - Heber Springs
- BAPTIST HEALTH Rehabilitation Institute
Q. What are your office hours?
A. 8:00 a.m. - 5:00 p.m. Monday through Friday
Q. What do I need for preregistration or admission to the hospital?
A. You will be asked for your insurance information and asked to sign an authorization to bill your insurance. Be sure to have all insurance cards with you on your date of service. We will need to copy them so they can be part of the billing record for your stay in the hospital.
Q. What if I don't have health insurance?
A. If you don't have health insurance coverage, you may be required to pay a deposit prior to services being rendered. You can contact the admissions department for the hospital you're going to and they will be able to tell you what the deposit requirement will be.
*Note: We will never delay or deny service due to an inability to pay in life threatening (emergency) situations.
Q. Do I have to file my insurance claim?
A. As a courtesy to you, we will file all hospital-related medical claims with your insurance. Because benefits vary with each insurance plan, we automatically bill the claim for the full amount of the service. In addition, we will be sending you periodic billing statements with messages advising you of the status of your account. If a statement advises you that your insurance has not paid, please assist us in expediting the payment process by calling your insurance company for a claim status. Continual open communications between you and our department will result in quicker claims resolution.
Q. What about prior-authorization or pre-certification for treatment?
A. Your insurance company may require prior-authorization or pre-certification for treatment. Please discuss this in advance with your physician and contact your insurance company to ensure treatment coverage. In some cases, insurance plans will not pay for hospital costs if patients do not pre-certify before coming to the hospital. In this case, you would be liable for that entire expense. Be sure to follow the terms of your plan. Our filing of claims with your insurance company does not guarantee coverage or payment.
Q. Does Medicaid require pre-certification?
A. Medicaid requires most services to be authorized by the patient's Primary Care Physician.
Q. Will the bill from BAPTIST HEALTH be my only bill?
A. During your visit to the hospital, you may experience a variety
of tests, procedures and services. Many of these services are performed
by healthcare providers who work in the hospital but bill separately
for their services. After your visit, you may receive bills from
several different healthcare providers, such as an anesthesiologist,
radiologist, pathologist, ER physician, CRNA or your physician.
Billing Inquiry Form
Questions or problems on your medical billing? Help us serve you better by filling out the form below. Fields marked with ** are required fields. Thank you!
